Have your say about your pharmacy

Closed 21 Mar 2022

Opened 3 Feb 2022

Feedback updated 10 Jun 2022

We asked

We asked for your views and experiences about the pharmacy services in your area – to help us draft a Pharmaceutical Needs Assessment (PNA) for Buckinghamshire.

We asked for views about your pharmacy from 3 February to 21 March 2022.

You said

We received 205 responses to the survey.

Overall, residents were satisfied with the services their pharmacy provided.

The majority of respondents used their pharmacy a few times a month to at least once a month – generally for themselves, or partner / spouse, or children. This was during working hours between 9am to 12pm, and 2pm to 5pm on either weekday or weekend.

Reasons for chosen pharmacy were mainly down to overall satisfaction with the service, and as prescriptions from GP were sent to their chosen pharmacy.

For most respondents, travel time to a pharmacy was within a 5 to 20 minute walk or drive. For a small number of respondents, travel time was within a 20 to 60 minute walk or drive.

For more information about the responses to the survey, please see the draft Buckinghamshire Pharmaceutical Needs Assessment, Chapter 6.

We did

We used the survey responses to develop the draft Buckinghamshire Pharmaceutical Needs Assessment (PNA) 2022 to 2025 – which we consulted on from 23 May to 24 July 2022.


Buckinghamshire Council logo

The Pharmaceutical Needs Assessment (PNA) is used to ensure that pharmacy services meet the needs of the population in Buckinghamshire. This includes where services are and what services are provided by the pharmacy/pharmacies near you.


Health and Wellbeing Boards within Local Authorities have a statutory duty to carry out a statement of needs for the pharmaceutical services for the populations they serve. This is known as a Pharmaceutical Needs Assessment (PNA).

To help produce the PNA we would like to hear your views and experiences about the pharmacy services in your area. Your views are very important to us as they will enable us to understand the needs of the population to help shape future pharmacy services in your area.

Who will we speak to?

We would like to hear from patients and the public who use pharmacies in Buckinghamshire

What and how will we ask?

We are asking people to share their experiences of using pharmacies in Buckinghamshire. This includes questions about the services provided by pharmacies, as well as their location and opening times.

The survey includes equality monitoring questions so we can make sure our services are provided fairly and to those who need them.

How can you help?

You can complete our survey online by clicking the link at the end of this page.

If you have any questions about this activity, please email us at pna@healthydialogues.co.uk

Please tell us your views by midnight on 21 March 2022.

What happens next

The responses you provide will help to inform decisions on future applications for new pharmacies, or considerations for changes and adaptations at your local pharmacy.

When this survey closes, a draft report will be published for public consultation for 60 days. After this, a final report will be produced before October 2022.


We will use the information you provide here only for this activity. We will store the information securely in line with data protection laws and will not share or publish any personal details. For more information about data and privacy, please see our Privacy Policy.

If you have questions about data and privacy, please email us on dataprotection@buckinghamshire.gov.uk. Or write to our Data Protection Officer at Buckinghamshire Council, The Gateway, Gatehouse Road, Aylesbury, HP19 8FF.


  • Amersham
  • Aylesbury
  • Beaconsfield and Chepping Wye
  • Beeches
  • Buckingham and Villages
  • Chesham and Villages
  • Denham, Gerrards Cross and Chalfonts
  • Haddenham and Waddesdon
  • High Wycombe
  • Missendens
  • North West Chilterns
  • South West Chilterns
  • Wendover
  • Wexham and Ivers
  • Wing and Ivinghoe
  • Winslow and Villages


  • Health