Give us your views on accessing face to face customer service at Council Access Points

Overview

We want to hear your views on our Council Access Points – locations where you can get information, advice and support by visiting us in person.

We understand the last few years have looked very different to what we have been used to, especially when it comes physically meeting people and starting to get back to visiting shops and places we used to go regularly.  

When Buckinghamshire Council launched on 1 April 2020, we also launched a number of local Council Access Points across Buckinghamshire, offering an in person service. 

While we had to close some provisions in-line with coronavirus restrictions and lockdowns, we have always offered a face-to-face service should someone need us in our council offices.

What are Council Access Points?

We are interested in understanding if our face-to-face customer service provisions and offerings are services that people value, want and need and how we can improve these services for our customers. 

We’d love to hear from those accessing council services in Buckinghamshire, your opinion matters to us whether you have used our Council Access Points or not.

The survey should take approximately 5 to 10 minutes to complete and if you’d like to be included in a prize draw to win a £10 Amazon voucher, please leave your email address at the end of the survey. 

How to have your say

You can tell us your views by complete the online survey using the link at the end of the page.

If you have any questions about this activity, please email us at customerfirst@buckinghamshire.gov.uk or phone us on 0300 131 6000.

Please tell us your views by midnight on Sunday 3 April 2022

What happens next

All the information gathered from this research will inform how we improve or change services in Council Access Points in the future.

Privacy

We will use the information you provide here only for this activity. We will store the information securely in line with data protection laws and will not share or publish any personal details. For more information about data and privacy, please see our Privacy Policy.

If you have questions about data and privacy, please email us on dataprotection@buckinghamshire.gov.uk. Or write to our Data Protection Officer at Buckinghamshire Council, The Gateway, Gatehouse Road, Aylesbury, HP19 8FF.